We keep it simple. 

FREE SHIPPING, ALWAYS: All standard orders for New Zealand and Australia qualify for free shipping with no minimum spend. 

STANDARD NZ DELIVERY: Orders are packed within 24 hours of placement and shipped daily (excluding weekends and public holidays) from Nelson, New Zealand. While we do aim to provide overnight shipping, some factors are outside our control so your delivery can typically be expected within 1-3 business days. You will receive a tracking number with your order confirmation.

RURAL DELIVERY: Rural delivery incurs a $7 flat rate. Rural deliveries may take longer than our standard shipping window, and may vary based on your location.

AUSTRALIA DELIVERY: Please allow two weeks for international delivery. 

SHIPPING SUPPORT: If you experience any issues with tracking or receiving your delivery, please contact us at hello@perkypeche.co.nz.

If something isn't quite right with your order, you can request a return via our Returns Form and we will help fix it. 

To keep things simple, we process everything as a return. Even if you would like to exchange for a different size/colour/something else, we will process your order as a return and you can then re-purchase the desired item separately. A $7 administration fee will apply per item to all returns. Once the original item has been returned and processed, the remaining amount will be refunded to your original payment method. You are then welcome to purchase your replacement item separately. 

1. RETURN WINDOW: We have a 14-day return window. We must receive the returned item by this date, so we recommend initiating a Returns Request within 7 days of receiving your order. Returns outside this window will be processed at our discretion. 
2. NON-REFUNDABLE ITEMS: Sale items and gift cards are final sale and non-refundable. Due to hygiene reasons, eyelash serum is also non-refundable.  
3. REFUNDS: If your return request is accepted, you will be provided with a refund. A $7 administration fee will apply per item to all returns. Once the original item has been returned and processed, the remaining amount will be refunded to your original payment method. You are then welcome to purchase your replacement item separately. Any additional shipping fees such as rural delivery fees are non-refundable.
4. RETURNING THE ITEM: Return postage on unwanted or change of mind returns is at the customer's expense. Please package carefully and address to: Perky Peche, 2/186 Queen Street, Richmond 7020. Tracked shipping is recommended.  Returned items must be unused, unworn, unwashed, and in original condition with tags attached.
5. DAMAGED/FAULTY ITEMS: In the event of a damaged or faulty item, we will cover return postage at our expense, and will replace the item for you or offer a refund. 

If you have a shipping or return enquiry, would like support with an order, or just want help getting sizing right before purchasing, we're here to help! Fill out our contact form or email us at hello@perkypeche.co.nz.