We keep it simple.

FREE SHIPPING, ALWAYS: All standard orders for New Zealand and Australia qualify for free shipping with no minimum spend.

STANDARD NZ DELIVERY: Orders are packed within 24 hours of placement and shipped daily (excluding weekends and public holidays) from Nelson, New Zealand. While we do aim to provide overnight shipping, some factors are outside our control so your delivery can typically be expected within 1-3 business days.

RURAL DELIVERY: Rural delivery incurs a $7 flat rate. Rural deliveries may take longer than our standard shipping window, and may vary based on your location.

AUSTRALIA DELIVERY: Please allow two weeks for international delivery.

SHIPPING SUPPORT: If you experience any issues with tracking or receiving your delivery, please contact us at hello@perkypeche.co.nz.

Your experience matters to us! If something isn't quite right with your order, you can request a return via our Returns Form and we will help fix it.

1. RETURN WINDOW: We have a 14-day return window. We must receive the returned item by this date, so we recommend initiating a Returns Request within 7 days of receiving your order. Returns outside this window will be processed at our discretion.
2. NON-REFUNDABLE ITEMS: Sale items and gift cards are final sale and non-refundable.
3. LASH SERUM: Due to hygiene reasons, eyelash serum is non-refundable.
4. RETURN CONDITION: Returned items must be unused, unworn, unwashed, and in original condition with tags attached.
5. REFUNDS: If your return request is accepted, you will be provided with a refund. Refunds will be returned to the card that you used for your purchase, and incur a $7 handling fee on each item to cover processing and restocking. Any additional shipping fees such as rural delivery fees are non-refundable. Please allow 1-3 business days for the refund to process.
6. RETURNING THE ITEM: Return postage on unwanted or change of mind returns is at the customer's expense. Please package carefully and address to: Perky Peche, 2/186 Queen Street, Richmond 7020. Tracked shipping is recommended.
7. DAMAGED/FAULTY ITEMS: In the event of a damaged or faulty item, we will cover return postage at our expense and replace the item for you or offer a refund.
8. SIZE EXCHANGE: If you purchased the wrong size and wish to exchange for the same item in another size, your order will still be processed as a return and refunded, allowing for the new size to be purchased as a new order. We know ordering sizes online can be hard, so we are always happy to help you get it right! If you want help finding the right size before purchasing, please contact us via email, our contact form, or dm and we are more than happy to offer guidance!

If you have a shipping or return enquiry, would like support with an order, or just want help getting sizing right before purchasing, we're here to help! Fill out our contact form or email us at hello@perkypeche.co.nz.